Terms Of Use

WEB SITE AND 3RD PARTY POLICIES:

These Terms of Use set forth the terms and conditions under which you are provided access to this web site.  By using this web site, you acknowledge that you have read and agree to abide by the terms, including any changes or modifications as permitted below.

DISCLAIMER:

You expressly acknowledge that your use of this web site is at your sole risk.  This site and its contents are provided on an “as is” basis and no representations or warranties of any kind are made.  To the maximum extent permitted by law, Matthews Medical and Scientific Books disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.  In addition, Matthews Medical and Scientific Books does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.

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ELECTRONIC COMMUNICATIONS

When you visit this site or send us e-mails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

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COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Matthews Medical and Scientific Books or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Matthews Medical and Scientific Books and is protected by U.S. and international copyright laws.

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PRICING

The prices listed on this website are monitored very closely for accuracy. Occasionally, pricing errors do occur. In the rare event that this may happen, you will be notified of the price difference prior to shipment. At that time, you will have the option to accept the corrected price or cancel your order.

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AVAILABILITY

The availability of the products listed on this website is monitored very closely. We will make every effort to fulfill the order in the time promised upon purchase. However, on rare occasions we might not be able to fulfill the order in the time that we promised.  If this should happen, you will be notified of the availability differences. At that time, you will have the option to accept the delayed shipment or cancel your order.

Availability Messages and their meanings:

Usually ships within 24 hours - this product will ship within 1 business day from the time of purchase.

Usually ships within 3-10 days - this product will ship within 3-10 business days from the date of purchase.

Usually ships within 2-4 weeks - this message means that we do not have the product in-stock, but we can order it from the vendor and it will ship within 2-4 weeks from the date of purchase.

This Title is Not Yet Published, Scheduled to Release Day/Month/Year - you may purchase this book now and we will place it on backorder. You credit card will not be charged until we ship the product to you.  You can cancel the order at any time prior to shipment.

The Publisher is now out of Stock and is planning to reprint Day/Month/Year - you may purchase this book now and we will place it on backorder. We don't know the exact date when this product will be available, but we will keep track of it and inform you about any changes.  Your credit card will not be charged until we ship the product to you. You can cancel the order at any time prior to shipment.

Shipping Time Information:

Shipment delivery will occur Monday through Friday (excluding holidays).  Saturday, Sunday, and Holiday deliveries are not available.  Weekends and holidays are not included in the shipping time calculation.

Example #1:

An order placed on Friday before 12:00 noon CST, requesting UPS Next Day delivery.

This order will ship on Friday, because it was placed before noon CST, and will be delivered on Monday.

Example #2:

An order placed on Thursday after 12:00 noon CST requesting UPS Next Day delivery.

This order will be shipped on Friday, because it was placed after 12:00 noon CST, it will be delivered on Monday.

Example #3:

An order is placed on Thursday (Thanksgiving Day) after 12:00 noon CST, requesting UPS Next Day delivery.

Because this order was placed on a Holiday, it will be shipped the next non-holiday weekday.  In this case on Monday and delivered on Tuesday.

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RETURN POLICY

Your purchases are returnable for 30 days from the date of purchase.

  • If the product you receive is defective, simply send it back for a refund or replacement, whichever you prefer.
  • Software is fully returnable only if it remains unopened.
  • Products marked as non-returnable and software that has been opened, are excluded from this policy.  If a product is sold as non-returnable on the web site, you will be notified at the time of purchase.

In the event of a return, a copy of your packing slip must be included in the shipment. This packing slip gives the information needed to credit your account, and if not included in the package, it will not be possible to credit your account. In addition, it is important to use sufficient packing materials to ensure that the merchandise will arrive at our warehouse in good condition. To receive credit, the merchandise must be received in new, unused condition and must not be damaged in shipment due to improper packaging. We also strongly suggest that the return is shipped via a traceable method such as UPS.

When making a return, be sure to:

  • Call, fax, or email to obtain the return authorization code and return address from the Supplier
  • Include the packing slip to ensure credit
  • Pack carefully with sufficient packing material
  • Ship via a traceable method
  • Ship to address obtained in the email/fax/telephone conversation

Credit for the merchandise returned will be issued within 30 days of receipt of shipment.

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