Inclement Weather Policy

In the event of inclement weather, the store will follow the opening/closing guidelines of Johns Hopkins University. Consequently, if activities at the university have been canceled/closed, the store will also be closed.  Delayed openings at the university will cause the store to open late, as well.  The store will not process orders in the event of a closing.  Any orders placed will be processed when business hours resume.

For information regarding university closings/cancellations, please visit www.jhu.edu/alert.

WE ARE OPEN!  CURRENT HOURS OF OPERATION

Monday through Friday

9:30 am to 3:30 pm

CLOSED WEEKENDS

PLEASE READ PRIOR TO ORDERING

***There WILL be processing delays due to staffing limitations, as well as potential stocking issues with our vendors that could delay the arrival of certain products to the store.  Please be assured that we are moving swiftly to ensure all orders get processed and shipped as soon as possible.***

As always, your account will not be charged until items from your order are in-stock and ready to ship.

We appreciate your patience through this period of crisis, and we wish all of our customers good health and safety as we prepare to resume all of our normal business activities.  Thank you very much, and we look forward to hearing from you!

Please Read Prior to Ordering

The stock listed on site does not reflect on hand stock in our store. Processing time is subject to product availability, and back-ordered items may take several weeks to restock.  No charges will incur until the product has arrived at the store.  Once the product has arrived at our store, allow 1-2 business days for processing and shipment from  store.  Your order may bill and ship from more than one location including Matthews Johns Hopkins Book Center, McCoy Health Science Supply Company, Matthews Book Company & Church Hill Classics Frames.  Please read our return policy thoroughly before finalizing any purchases.

REGARDING USPS SHIPPING

Orders placed using USPS as a delivery option will take additional time to ship.  This is largely due to the fact that orders must be delivered in bulk to the on-campus mailing facility, and will consequently take additional time to get to the USPS system.  USPS orders will NOT ship until any and all back-ordered items have arrived, to be processed with the remainder of the order.  If your order requires faster delivery, we recommend selecting one of the other shipping methods (provided by UPS, which makes pick-ups on a daily basis).