Mon - Friday - 9:00 A.M. to 5:30 P.M.
Sat - 10:00 A.M. to 2:00 P.M.
WEB SITE AND 3RD PARTY POLICIES:
which you are provided access to this web site. By using this web site, you
acknowledge that you have read and agree to abide by the terms, including any
changes or modifications as permitted below.
You expressly acknowledge that your use of this web site is
at your sole risk. This site and its contents are provided on an “as is” basis
and no representations or warranties of any kind are made. To the maximum
extent permitted by law, Matthews Medical and Scientific Books disclaims all
such representations and warranties, including but not limited to warranties of
merchantability and fitness for a particular purpose. In addition, Matthews
Medical and Scientific Books does not represent or warrant that the information
or merchandise provided through this site is accurate, complete or current.
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When you visit this site or send us e-mails, you are communicating with us
electronically. You consent to receive communications from us electronically.
We will communicate with you by e-mail or by posting notices on this site.
You agree that all agreements, notices, disclosures and other communications
that we provide to you electronically satisfy any legal requirement that such
communications be in writing.
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All content included on this site,
such as text, graphics, logos, button icons, images, digital downloads, data
compilations, and software, is the property of Matthews Medical and Scientific
Books or its content suppliers and protected by United
States and international copyright laws. The
compilation of all content on this site is the exclusive property of Matthews
Medical and Scientific Books and is protected by U.S. and international copyright
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The prices listed on this website are monitored very closely
for accuracy. Occasionally, pricing errors do occur. In the rare event that
this may happen, you will be notified of the price difference prior to
shipment. At that time, you will have the option to accept the corrected price
or cancel your order.
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The availability of the products
listed on this website is monitored very closely. We will make every effort to
fulfill the order in the time promised upon purchase. However, on rare occasions
we might not be able to fulfill the order in the time that we promised. If
this should happen, you will be notified of the availability differences. At
that time, you will have the option to accept the delayed shipment or cancel
Availability Messages and their meanings:
Usually ships within 24 hours - this product will ship
within 1 business day from the time of purchase.
Usually ships within 3-10 days - this product will
ship within 3-10 business days from the date of purchase.
Usually ships within 2-4 weeks - this message
means that we do not have the product in-stock, but we can order it from the
vendor and it will ship within 2-4 weeks from the date of purchase.
Title is Not Yet Published, Scheduled to Release Day/Month/Year - you may
purchase this book now and we will place it on backorder.
You credit card will not be charged until we ship the product to you. You can
cancel the order at any time prior to shipment.
The Publisher is now out of Stock and is planning to reprint Day/Month/Year
- you may purchase this book now and we will place it on
backorder. We don't know the exact date when this product will be available,
but we will keep track of it and inform you about any changes. Your credit
card will not be charged until we ship the product to you. You can cancel the
order at any time prior to shipment.
Shipping Time Information:
delivery will occur Monday through Friday (excluding holidays). Saturday,
Sunday, and Holiday deliveries are not available. Weekends and holidays are
not included in the shipping time calculation.
An order placed on Friday before 12:00 noon CST, requesting UPS Next Day delivery.
This order will ship on Friday, because it was placed
before noon CST, and will be delivered on Monday.
An order placed on Thursday after 12:00 noon CST requesting UPS Next Day delivery.
This order will be shipped on Friday, because it was placed
after 12:00 noon CST, it will be delivered on Monday.
An order is placed on Thursday (Thanksgiving Day) after 12:00 noon CST, requesting
UPS Next Day delivery.
Because this order was placed on a Holiday, it will be shipped the next non-holiday
weekday. In this case on Monday and delivered on Tuesday.
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Your purchases are returnable for 30 days from the date of purchase.
- If the product you
receive is defective, simply send it back for a refund or replacement,
whichever you prefer.
- Software is fully returnable only if it remains unopened.
- Products marked as
non-returnable and software that has been opened, are excluded from this
policy. If a product is sold as non-returnable on the web site, you will
be notified at the time of purchase.
In the event of a return, a copy of your packing slip must
be included in the shipment. This packing slip gives the information needed to
credit your account, and if not included in the package, it will not be
possible to credit your account. In addition, it is important to use sufficient
packing materials to ensure that the merchandise will arrive at our warehouse
in good condition. To receive credit, the merchandise must be received in new,
unused condition and must not be damaged in shipment due to improper packaging.
We also strongly suggest that the return is shipped via a traceable method such
When making a return, be sure to:
- Call, fax, or email to obtain the return authorization code and return address from the Supplier
- Include the packing slip to ensure credit
- Pack carefully with sufficient packing material
- Ship via a traceable method
- Ship to address obtained in the email/fax/telephone conversation
Credit for the merchandise returned will be issued within 30 days of receipt of shipment.
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